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Wow. Looks like someone finally took action against Carla Poggioli and John Holland for their deplorable and unethical conduct.


The lawsuit, embedded below, outlines a consumer claim made by an applicant against Carla Poggioli, John Holland, and Sydney Metro for damages suffered due to the their failure to comply with Australian Consumer Law. The applicant seeks to recover damages for loss or harm suffered as a result of the respondent’s breach of the law. The applicant intends to launch separate actions outside the statutory authority of the Tribunal, including defamation, invasion of privacy, and compensation for breach of the Privacy Act 1988 (Cth).

The applicant makes claims under several sections of the Australian Consumer Law, including false or misleading representations about goods or services, guarantees as to due care and skill, guarantees as to fitness for a particular purpose, and unfair terms of consumer contracts and small business contracts. The Tribunal has jurisdiction to hear and determine this application as a consumer claim according to the provisions of the Fair Trading Act 1987 (No 68) (NSW) Part 6A.

The applicant is a Sydney Metro customer who routinely uses the Sydney Metro. Sydney Metro retains contractors who act on their behalf, including the building and provisioning of new transportation services for the applicant’s use. All these operations are directly connected to the core operation of Sydney Metro, which is the provision and providing of transportation services. Another core part of Sydney Metro services is handling consumer complaints about Metro operations and construction.

The lawsuit serves as a notice of conciliation and hearing, providing important information about the upcoming hearing, including the date, time, and location. The applicant and respondent are expected to attend the hearing and present their cases. The applicant will submit a further detailed statement of claim should the parties not come to a settlement after conciliation.


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